Senior Aftersales Advisor

Take the next step in your automotive career with Cox Motor Group!

Are you an experienced Aftersales Advisor looking for your next challenge? Do you thrive in a fast-paced environment, enjoy delivering exceptional customer service and have a passion for the automotive industry?

Cox Motor Group is looking for a motivated and enthusiastic Senior Aftersales Advisor to join our successful Aftersales team in Blackpool.

This is an exciting opportunity to become part of one of the North West's largest family-owned motor dealer groups, where your skills, experience and commitment will be valued and your career development supported.

As a Senior Aftersales Advisor, you will play a key role in the smooth running of our busy Aftersales department, working across both Service and Parts operations.

From assisting customers with their vehicle servicing and maintenance requirements to providing expert advice on parts and accessories, you will be at the heart of delivering the high standards of customer care that Cox Motor Group is known for.

You'll be joining a friendly, supportive and experienced team, with access to ongoing manufacturer training, professional development and opportunities to progress within our growing dealership group.

Delivering an exceptional customer experience, ensuring every customer receives a professional, friendly and efficient service.

Managing customer enquiries and bookings across our Service and Parts departments.

Advising customers on vehicle servicing, repairs, maintenance and parts requirements.

Communicating effectively with customers in person, over the telephone and via email.

Liaising closely with our workshop technicians, Parts department and wider Aftersales team to ensure the smooth running of daily operations.

Accurately recording customer transactions, services and parts using our dealership management systems.

Identifying opportunities to maximise sales and profitability while maintaining excellent customer service.

Supporting the achievement of departmental targets, manufacturer standards and customer satisfaction objectives.

Ensuring compliance with company policies, health and safety requirements and manufacturer guidelines.

We're looking for someone who takes pride in their work, enjoys building customer relationships and has the drive to make a real difference.

The ideal candidate will have:

Previous experience in an automotive Service Advisor, Parts Advisor or Aftersales role.

A good understanding of vehicle servicing, maintenance and automotive parts.

Excellent communication and interpersonal skills, with a customer-focused approach.

Strong organisational skills and the ability to manage competing priorities in a busy environment.

Confidence working independently and collaboratively as part of a team.

Good IT skills and attention to detail.

Experience using Kerridge or a similar Dealer Management System (DMS) would be advantageous.

A positive, proactive attitude and a willingness to continue learning and developing.

Above all, we're looking for someone who shares our passion for delivering outstanding customer service and takes pride in representing Cox Motor Group.

At Cox Motor Group, we believe our people are the driving force behind our success.

As a family-owned business with an ambitious programme of growth, we pride ourselves on creating a positive working environment where employees feel supported, recognised and encouraged to develop.

Here's what you can look forward to:

Competitive earning potential – OTE £37,000 per annum

Monday to Friday working week – 42.5 hours

23 days' annual leave, plus bank holidays, with an additional day's holiday for every five years of continuous service.

Ongoing manufacturer training and professional development.

Genuine opportunities for career progression within a growing dealership group.

Company uniform provided.

Workplace pension scheme, subject to eligibility.

Access to our staff car scheme, subject to scheme terms.

Bike2Work Scheme.

Length of service recognition events.

A friendly, supportive and professional team environment.

The opportunity to be part of one of the North West's leading family-owned motor groups.

If you're an experienced automotive professional looking for a rewarding new opportunity where you can develop your skills, make an impact and become part of a successful team, we'd love to hear from you!