Roaming Service Advisor - Group

All Vacancies

Roaming Service Advisor - Group

Location: Group

Driver Licence Required:

Yes

Salary: £OTE £35k

Department: Service

See full job description for details

Working Hours

Full Time

We currently have a position a roaming Customer Service Advisor.

The service advisor's job involves all or some of the following tasks:

You will be expected to provide cover at any of the Baylis dealerships which we are at the following locations: Gloucester, Hereford, Ross on Wye, Cheltenham, Stroud, Cirencester, Worcester, Evesham, Merthyr Tydfil and Staverton. When not allocated to one of these you will be based at a dealership until required.

A company vehicle will be provided for your private and business use. Business fuel provided.

Receives customers and assists them courteously.

Consults with customers to discover their needs.

Maintains good relationships with customers by meeting and exceeding their expectations.

Answers customers’ questions regarding technical problems with their vehicles, warranties, services, and repairs in a manner that is easily understood and does not use excessive technical jargon.

Conducts proactive discussions with customers to identify and prevent potential problems.

Answers customers’ questions on the phone or introduces or refers callers to the appropriate person.

Initiates job documentation and maintains customer records and follow-up systems.

Ensures customers’ awareness of all products and services available.

Sells additional products, services, and repair work in a professional manner.

Notifies customers when necessary of the completion of work.

Ensures that correct procedures are adapted for verification of payment by credit card, or charge card.

Reads and interprets customer service orders regarding the price of retail facility parts and labour rates.

Calculates charges for all parts, labour, and service repairs and/or ensure the accuracy of the charges.

Ensures a high standard regarding personal presentation and presentation of the retail facility in the service reception area at all times.

Calms dissatisfied customers, resolves complaints with sensitivity, and involves others when needed.

Ensures that all health and safety legislation and internal procedures are followed.

Attends regular safety meeting to review work safety rules.

Job Types: Full-time, Permanent

Benefits

Company events

Company pension

Employee discount

Gym membership

Health & wellbeing programme

Life insurance

Private medical insurance

Referral programme

Store discount

Pay: £32,000.00 - £35,000.00 per year

Interested in this job?

Join our lovely team. Apply today.

Other roles you might like

Service Manager - Staverton

Department: Service

Location: Baylis Staverton

Salary: OTE £55K +

A role where leadership, people, and performance come together

Baylis Staverton is looking for an experienced and people-focused Service Manager to lead our busy aftersales department representing Suzuki and Kia vehicles. This is an exciting opportunity for a motivated individual who enjoys developing teams, driving performance, and delivering an exceptional customer experience.

As Service Manager, you will take ownership of the department’s daily operations, leading from the front to inspire your team, exceed financial targets, and maintain strong relationships with both customers and manufacturer partners.

Vehicle Technician - Westgate

Department: Service

Location: Baylis Westgate

Salary: OTE £45k

Baylis Westgate is looking for a skilled and motivated Vehicle Technician to join our growing aftersales team. As an extension of the already established and successful Baylis Group, our brand-new Gloucester site will represent Mitsubishi, Leapmotor, and a range of quality used vehicles.

You'll carry out servicing, repairs, maintenance and diagnostics while delivering high standards of workmanship and customer care. This is an exciting opportunity to join a new site while being supported by the experience, reputation and stability of an established motor group.

With manufacturer training, EV training and ongoing development opportunities available, this is a fantastic opportunity to develop your career with Baylis.

Vehicle Technician - Worcester

Department: Service

Location: Baylis Worcester

Salary: From £30K

Baylis Worcester is looking for a skilled and motivated Vehicle Technician to join our Aftersales team. Working across Vauxhall, Mitsubishi and Leapmotor vehicles, you'll carry out servicing, repairs, maintenance and diagnostics while delivering high standards of workmanship and customer care.

With an increasingly diverse range of petrol, hybrid and fully electric vehicles across our brands, this is an excellent opportunity to develop your technical skills and future-proof your career. You'll benefit from manufacturer training, EV training and ongoing development opportunities, all within a successful and growing motor group.