Roaming Service Advisor - Group

All Vacancies

Roaming Service Advisor - Group

Location: Group

Driver Licence Required:

Yes

Salary: £OTE £35k

Department: Service

See full job description for details

Working Hours

Full Time

We currently have a position a roaming Customer Service Advisor.

The service advisor's job involves all or some of the following tasks:

You will be expected to provide cover at any of the Baylis dealerships which we are at the following locations: Gloucester, Hereford, Ross on Wye, Cheltenham, Stroud, Cirencester, Worcester, Evesham, Merthyr Tydfil and Staverton. When not allocated to one of these you will be based at a dealership until required.

A company vehicle will be provided for your private and business use. Business fuel provided.

Receives customers and assists them courteously.

Consults with customers to discover their needs.

Maintains good relationships with customers by meeting and exceeding their expectations.

Answers customers’ questions regarding technical problems with their vehicles, warranties, services, and repairs in a manner that is easily understood and does not use excessive technical jargon.

Conducts proactive discussions with customers to identify and prevent potential problems.

Answers customers’ questions on the phone or introduces or refers callers to the appropriate person.

Initiates job documentation and maintains customer records and follow-up systems.

Ensures customers’ awareness of all products and services available.

Sells additional products, services, and repair work in a professional manner.

Notifies customers when necessary of the completion of work.

Ensures that correct procedures are adapted for verification of payment by credit card, or charge card.

Reads and interprets customer service orders regarding the price of retail facility parts and labour rates.

Calculates charges for all parts, labour, and service repairs and/or ensure the accuracy of the charges.

Ensures a high standard regarding personal presentation and presentation of the retail facility in the service reception area at all times.

Calms dissatisfied customers, resolves complaints with sensitivity, and involves others when needed.

Ensures that all health and safety legislation and internal procedures are followed.

Attends regular safety meeting to review work safety rules.

Job Types: Full-time, Permanent

Benefits

Company events

Company pension

Employee discount

Gym membership

Health & wellbeing programme

Life insurance

Private medical insurance

Referral programme

Store discount

Pay: £32,000.00 - £35,000.00 per year

Interested in this job?

Join our lovely team. Apply today.

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