Product Expert Cambridge Porsche

Product Expert

Stratstone

Porsche Cambridge

A basic salary of £ 26,437 with a bonus of £4,000, pension, critical illness pay, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

Are you a confident customer service superstar who’s passionate about cars? If so, we have a great opportunity for you to join the team as a Product Expert.

As Product Expert, you will be a brand ambassador for the Centre by keeping up to date on all new technologies and products as they are released which will support a personal, high-quality and exclusive customer care and service. Working alongside the sales team you will spend your time with customers, conducting a detailed and enthusiastic product explanation where required.

What does the role of Product Expert o do?

• You'll be a Product Expert and support Sales Associates with more niche or specific customer questions and requirements
• You’ll Collaborate and work closely with with the Digital Expert/Marketing to provide content for different Social Media streams
• You’ll be a true expert and fully knowledgeable around all Porsche products and technologies
• You'll be the first point of contact for customers to help resolve instances of technical or troubleshooting issues
• You’ll be comfortable in providing in-depth insights for Porsche Centre employees about products and technological updates

What do you need to succeed as a Product Expert?

• You’ll have previous customer facing experience preferably in the automotive/retail industry
• You’ll have the drive and passion to succeed in a fast-paced role and industry
• You’ll have a true passion for customer care, putting the customer at the heart of everything you do
• You’ll be able to absorb information quickly and effectively communicate this with your peers and customers
• You’ll be confident communicator who can engage and build relationships with customers quickly
• You’ll have great organisational and time keeping skills to manage your diary with your customers effectively

Benefits

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.