Parts Sales Executive (Telesales)

Reporting to the Sales Manager, the TPS Parts Sales Executive is responsible for professionally representing the TPS brand, building and maintaining strong and lasting relationships with new and existing customers, whilst achieving allocated sales targets. The role also carries the responsibility for being a brand champion, demonstrating and providing expert knowledge, advice and support, when engaging with customers.

• Achieve personal KPI‘s and revenue objectives with target customers
• Accurately identify parts to meet the customer sales requirements
• Utilise all product promotions effectively to achieve specific targets set
• Identify and leverage potential sales opportunities within customer base
• Maintain own product knowledge and awareness of competitor activity
• Build strong working relationships with customers through regular contact with them on the phone and via face-to-face visits
• Provide a high level of service to customers Provide timely communication to customer on their credit status
• Handle incoming calls and customer enquiries within KPI’s, using the approved greeting
• Ensure the proper and accurate use of all systems to search and order parts
• Complete all required documentation accurately and promptly
• Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations

• Be a self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
• Be a confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
• Have a passion for providing a great customer service experience
• Be able to communicate effectively and build strong relationships with all key stakeholders
• Have the ability to relate well to others and work as part of a team
• Have excellent verbal and written communication skills with a professional telephone manner

Benefits with the role

• Contributory Pension Scheme
• Generous holiday allowance
• An extra holiday day to celebrate your birthday
• Life assurance scheme
• Employee Assistance Programme (EAP)
• Manufacturer-led training and career development
• Car benefit scheme
• Servicing, Parts & Accessory discounts

Working at TPS Cardiff

Situated in Taff’s Well, TPS Cardiff is easily commutable from Cardiff, Newport, Caerphilly, Pontypridd, and the surrounding South Wales areas, with convenient access from the M4 motorway.

Working with Volkswagen Group genuine parts, TPS Cardiff supports independent garages, repairers, and trade customers across South Wales. With opportunities across Parts Sales, Customer Service, Warehouse, Administration, and Delivery, the team plays an important role in ensuring customers receive accurate and reliable support every day.

As part of the Mon Motors Group, TPS Cardiff provides the opportunity to build your career within a specialist automotive environment, developing your product knowledge and skills within a supportive team.

The Parts team

Working in the Parts & Servicing team at Mon Motors means being at the heart of our customer care experience. From sourcing and supplying genuine manufacturer-approved parts to supporting technicians in the workshop and ensuring every vehicle leaves in top condition, it’s a fast-paced and rewarding environment.

You’ll be part of a close-knit team that takes pride in accuracy, efficiency, and great service—whether you’re advising customers at the service desk, coordinating parts deliveries, or helping to keep the workshop running smoothly. With access to ongoing training, modern systems, and a supportive management team, you’ll have the tools and knowledge to grow your skills and play an essential role in keeping our dealerships running at their best.

Our values

At Mon Motors, we believe in fostering a culture of growth and integrity. Our core values emphasise teamwork, innovation, and a commitment to excellence.