Parts Sales Executive (Telesales)

Reporting to the Sales Manager, the TPS Parts Sales Executive is responsible for professionally representing the TPS brand, building and maintaining strong and lasting relationships with new and existing customers, whilst achieving allocated sales targets. The role also carries the responsibility for being a brand champion, demonstrating and providing expert knowledge, advice and support, when engaging with customers.

• Achieve personal KPI‘ s and revenue objectives with target customers
• Accurately identify parts to meet the customer sales requirements
• Utilise all product promotions effectively to achieve specific targets set
• Identify and leverage potential sales opportunities within customer base
• Maintain own product knowledge and awareness of competitor activity
• Build strong working relationships with customers through regular contact with them on the phone and via face-to-face visits
• Provide a high level of service to customers Provide timely communication to customer on their credit status
• Handle incoming calls and customer enquiries within KPI’s, using the approved greeting
• Ensure the proper and accurate use of all systems to search and order parts
• Complete all required documentation accurately and promptly
• Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations

• Be a self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
• Be a confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
• Have a passion for providing a great customer service experience
• Be able to communicate effectively and build strong relationships with all key stakeholders
• Have the ability to relate well to others and work as part of a team
• Have excellent verbal and written communication skills with a professional telephone manner

Benefits with the role

• Contributory Pension Scheme
• Generous holiday allowance
• An extra holiday day to celebrate your birthday
• Life assurance scheme
• Employee Assistance Programme (EAP)
• Manufacturer-led training and career development
• Car benefit scheme
• Servicing, Parts & Accessory discounts

Working at TPS Bristol

Based in Bristol, TPS Bristol is easily commutable from South Gloucestershire, North Somerset, Portishead, Weston-super-Mare, and the surrounding areas.

Supporting automotive businesses and trade customers across the region, TPS Bristol plays an important role in keeping workshops, businesses, and vehicles moving. Working with Volkswagen Group genuine parts, the team combines product knowledge, efficient service, and strong customer relationships to deliver a reliable service every day.

With opportunities across Parts Sales, Customer Service, Warehouse, Administration, and Delivery, TPS Bristol provides the opportunity to develop your skills, build your automotive knowledge, and grow your career alongside a knowledgeable team.

The Trade Parts team

Working in the Trade Parts team at Mon Motors means supplying independent garages, bodyshops, and business customers with the genuine parts they rely on. From managing orders and providing technical guidance to coordinating timely deliveries, you help ensure our trade partners can work efficiently and with confidence.

You will be part of a fast-paced, accuracy-driven team that values product knowledge, clear communication, and strong customer relationships. Whether you are advising on components, processing high-volume orders, or working closely with our delivery drivers, your role is vital to keeping our trade network running smoothly. With ongoing training, modern systems, and supportive management, you will have the tools to build expertise and deliver dependable service to our partners.

Our values

At Mon Motors, we believe in fostering a culture of growth and integrity. Our core values emphasise teamwork, innovation, and a commitment to excellence.