Parts Advisor

Parts Advisor – Vertu Contact Centre, Gateshead

Join a growing team and build your career with one of the UK's leading motor retailers.

At Vertu, we're expanding our Parts Contact Centre team in Gateshead and are looking for an experienced Motor Trade Parts Advisor to help deliver an exceptional service to our retail customers.

This role offers a basic salary of £30,287, working 43.17 hours per week, with excellent work-life balance benefits including:

• Only 1 in 3 Saturdays (8:30am – 12:30pm)
• 3:00pm finish every other Friday
• Monday to Friday 8.30am - 5.30pm
• Hybrid working available following successful completion of probation and once the required knowledge level has been achieved
• Ongoing training and clear career progression opportunities

About the Role

As a Parts Advisor within our Contact Centre, you'll be the first point of contact for retail customers seeking expert parts advice and support. You'll handle inbound enquiries, identify and source the correct parts and accessories, provide pricing and availability information, process orders, and liaise with dealerships across the Vertu network to ensure customers receive an outstanding service.

You'll also respond to enquiries received through our online channels and play an important role in maximising sales opportunities through excellent product knowledge and customer service.

Responsibilities

• Accurately identify and supply the correct parts to meet customer requirements
• Provide advice on product availability, pricing and suitable alternatives
• Process customer orders efficiently and accurately
• Liaise with dealerships across the Group to ensure smooth supply and fulfilment
• Identify and maximise upselling opportunities
• Record and report lost sales opportunities
• Promote current product offers and campaigns
• Maintain a strong knowledge of parts, accessories, systems and manufacturer updates through ongoing training

About You

You will also have:

• A good understanding of vehicle parts and vehicle layouts
• Experience using parts catalogues and stock management systems
• Strong customer service and communication skills
• The ability to work efficiently in a busy, fast-paced environment
• Experience with CDK (Kerridge) DMS would be advantageous

We are proud to invest more in our colleagues' development than any other motor retailer, providing the training, support and opportunities needed to build a long-term career.

Our benefits include:

• 25 days holiday rising to 29 with length of service, plus bank holidays
• Access to our online rewards platform with discounts and cashback at hundreds of retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension scheme
• Enhanced maternity and paternity pay
• Structured training and career progression opportunities
• Hybrid working opportunities following probation and successful completion of role-related training

If your application is successful, we will complete pre-employment checks before your start date. These may include employment, address and credit history checks, as well as a criminal record and driving licence check where applicable.