Parts Advisor

Vertu Renault Leicester

Vertu Renault Leicester have an exciting opportunity for an experienced Parts Advisor to join our brilliant team!

We are offering a basic salary of £29,702, plus an excellent benefits package.

This is a full-time position working 42 hours per week, with no Saturday working, providing an excellent work-life balance.

Working Hours

• Monday to Thursday: 8:00am - 5:30pm
• Friday: 8:00am - 5:00pm

You'll be joining a busy and successful Parts Department, playing a key role in supporting both our workshop and customers while delivering the highest levels of service and efficiency.

Your day-to-day responsibilities will include:

• Managing workshop pre-picking and supporting the VHC process
• Handling trade enquiries and orders via telephone
• Managing email-based parts enquiries and orders
• Serving retail customers at the parts counter
• Supporting delivery operations and covering van driver holidays when required
• Carrying out daily perpetual stock checks
• Helping to achieve departmental KPI targets
• Supporting health and safety responsibilities, including Fire Marshal duties
• Identifying parts accurately and efficiently to meet customer requirements
• Maintaining strong relationships with workshop, trade, and retail customers
• Maximising upselling opportunities and promoting parts offers where appropriate

To be successful in this role, you'll need previous vehicle parts experience, ideally gained within a franchised dealership environment. You'll have excellent organisational skills, strong product knowledge, and a passion for delivering outstanding customer service.

We're looking for someone who can demonstrate:

• Previous Parts Advisor experience within the motor industry
• Strong knowledge of automotive parts and systems
• Excellent customer service and communication skills
• A proactive and organised approach to work
• The ability to work effectively in a busy environment
• Strong attention to detail and accuracy
• A commitment to achieving departmental objectives and KPIs
• A team-focused attitude with a willingness to support colleagues where needed

We are proud to be the Motor Retailer who invests more in our colleagues' personal development than any other. If you are successful, you can look forward to ongoing training opportunities, career progression, and a range of benefits expected from an employer of choice, including:

• 25 days holiday rising with length of service, plus bank holidays
• Access to our online rewards platform giving you cashback and discounts with multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity Benefits

If you're an experienced Parts Advisor looking to join a successful team with a great working pattern and genuine opportunities for development, we'd love to hear from you.