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Monitoring Officer

Full-time
Arnold Clark
Glasgow

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Job Overview

Job information
‍This vacancy information is provided by the recruiting employer.
Please apply via the employer's website.

We’re looking for a reliable Monitoring Officer to join the team at our Alarm Receiving Centre in Glasgow.

Benefits

  • 33 days’ annual leave (pro-rata)
  • Flexible leave
  • Generous employee discounts
  • Private healthcare
  • Workplace pension
  • …and much more

Working Hours

Full time: 12 hour nightshifts, 4 on 4 off shift pattern. 

About the Role

As a Monitoring Officer, you’ll work in our state-of-the-art Alarm Receiving Centre, ensuring that all current processes and policies are adhered to at all times.

You’ll have experience of working in a control room and have a current SIA Public Space Surveillance licence. An ability to work and concentrate under pressure is key, as is meticulous attention to detail.

This is a customer-focused department, so this role will be a great fit for someone who loves working with people and as part of a team!

Responsibilities

  • Monitoring alarm activations and following correct procedures and escalation processes as required
  • CCTV monitoring
  • Lone worker monitoring
  • Regularly liaising with alarm engineers, customers and contractors
  • Making changes to relevant databases where appropriate

Essential skills and requirements

  • Knowledge of a control room
  • Ability to comply with BS7858 security screening
  • Knowledge of BS5979
  • Proven ability to deliver excellent customer service – written and verbally
  • Competent IT skills and familiar with Microsoft Office
  • The ability to stay alert and work efficiently throughout a 12-hour shift
  • The ability to be discreet and maintain confidentiality
  • The ability to work on your own initiative and be able to prioritise your workload
  • Enjoy working as part of a team
  • The ability to work and concentrate under pressure
  • Excellent observation skills and ability to analyse visual information
  • Great attention to detail
  • Ability to write clear, legible and accurate reports of events which may be used as evidence
  • Ability to learn and be adaptable to changes in both working procedures and technology
  • Ability to be flexible in working hours

Nice to have (but not essential)

  • SIA Public Space Surveillance (CCTV) licence
  • Although ARC experience is preferred, training will be provided for the right candidate
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