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Mercedes-Benz Trainee Service Consultant
About the Role
An excellent opportunity has become available for a motivated Trainee Service Consultant to join our team at Mercedes-Benz of Teesside.
A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey.
Alongside this, you will support our Service Consultants to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services.
This is a fast-paced role where customer care always comes first. You’ll take the time to build rapport, understand customer needs and deliver a professional and friendly experience at all times.
Sytner Trainee Service Consultants work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service.
About You
Ideally, you will have strong organisational and administrative skills, excellent attention to detail and a customer-focused approach. A background in customer service, particularly in a busy or call-handling environment, would be beneficial. Experience with Kerridge would be an advantage but is not essential.
Sytner Group are delighted to provide an industry-leading benefits package.