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Job information
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Mercedes-Benz Showroom Host
About the Role
Mercedes-Benz of Northampton is looking for a friendly and enthusiastic Receptionist/Host to join our fantastic Welcome team!
As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Mercedes-Benz.
You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly.
Our Receptionist/Host vacancy is for a full time position which includes working weekends to ensure we provide our customers with the highest possible levels of service. We are looking for someone who's work life balance requires them to work weekends and have 2 days off in the week.
About You
You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.
To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.
Sytner Group are delighted to provide an industry-leading benefits package.