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Job information
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Mercedes-Benz Service Booking Consultant
About the Role
Mercedes-Benz of Temple Fortune is looking to recruit a Service Booking Consultant to join their fantastic Aftersales Department.
This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service.
Working as a Sytner Service Booking Consultant you will: administer all bookings and preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing.
Sytner Service Booking Consultants work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About You
Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work.
We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment.
To be successful in this role you will be extremely organised, have high attention to detail and be a great team player.
Sytner Group are delighted to provide an industry-leading benefits package.