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Job information
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We love what we do, we’re proud of our brand and excited for the future.
TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas.
As a Customer Support Specialist you will be the first point of contact, on a fast-paced Service Desk, for colleagues with their IT issues. You will be responsible for taking and logging calls, troubleshooting problems, and then escalating calls within the support team. You will have full ownership of the calls that you take: ensuring that calls are resolved within SLA and that colleagues receive a high level of customer service. This position is both technical and customer service based and is the ideal role for anyone keen to develop a career in IT support.
Are you a team player?
Are you customer focused?
Do you have great organisation skills?
Do you have experience in a similar role?
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online.
This role requires you to have a Full UK Driving Licence as you may be required to visit other sites as part of your role.
This is a Hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).
Benefits