Front of House Service Manager

We are currently looking to recruit a Front of House Service Manager to join our multi-franchise aftersales team at our Honda, OMODA & JAECOO and Changan dealership in Solihull.

Working hours are Monday to Friday, 8am–6pm, plus 1 Saturday a month 8:30am–1pm.

Salary: Competitive basic salary, plus company car and an OTE of £42,000

This is an excellent opportunity for an experienced Service Advisor, Senior Service Advisor who is ready to take the next step in their career and develop their leadership skills.

Responsibilities

Working closely with the Aftersales Manager, you will play a key role in the day-to-day running of the front-of-house service operation, supporting our team across all three franchises at one site. You will help ensure the department runs smoothly, the team delivers an outstanding customer experience and departmental targets are achieved.

At Listers, exceeding customer expectations is at the heart of everything we do. As a hands-on leader, you will lead by example, supporting colleagues, building strong customer relationships and helping drive the department forward in a busy and fast-paced environment.

• Supporting the Aftersales Manager with the smooth day-to-day running of the Service Department across all three franchises.
• Leading and supporting the front-of-house team to deliver consistently high standards of customer service.
• Greeting customers, managing vehicle bookings and ensuring a professional and welcoming customer experience.
• Keeping customers informed throughout the service process, providing regular updates and managing expectations.
• Coordinating work with the workshop team, ensuring an efficient workflow and effective use of available resources.
• Overseeing repair authorisations and ensuring all work is clearly communicated and approved by customers.
• Supporting the achievement of departmental targets through effective planning, upselling and promoting our range of aftersales products and services.
• Monitoring customer satisfaction and resolving any issues promptly and professionally.
• Ensuring manufacturer standards, policies and procedures are followed across Honda, OMODA & JAECOO and Changan.
• Supporting the development and performance of colleagues, helping to maintain a positive, collaborative and customer-focused working environment.

About You

• You will ideally have experience in a Service Advisor, Senior Service Advisor or Workshop Controller role within the motor trade, with a strong understanding of service department operations and the importance of delivering an exceptional customer experience.
• You will be confident communicating with customers and colleagues at all levels, highly organised and comfortable working in a busy environment where priorities can change throughout the day.
• We are looking for someone who leads by example, takes a proactive and hands-on approach, and has the ambition to develop their career into management. Previous management experience would be beneficial, but the right attitude, customer focus and ability to support a team are equally important.
• If you are ready to take the next step in your aftersales career and play an important role in a multi-franchise operation, we would welcome your application.

Benefits

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.