Fleet Diagnostic Technician

About the Role

As an Fleet Diagnostic Technician, you'll play a key role in keeping our fleet customers' Volkswagen Commercial Vehicles performing at their best. This position is based on-site at one of our fleet partners, where you'll carry out servicing, diagnostics, and repairs exclusively on Volkswagen Commercial Vehicles.

Working independently on the customer's premises, you'll represent Citygate and the Volkswagen brand with professionalism and pride — delivering the same exceptional service quality we offer in our own workshops. You'll build strong working relationships with the fleet team, provide expert advice, and ensure every vehicle leaves your care meeting Volkswagen's exacting standards.

Responsibilities

Your key responsibilities as a Fleet Diagnostic Technician will be:

• To receive work from the workshop controller and carry out related checks, administration and protection routines
• To assess tool and equipment requirements and communicate any related issues
• To service and repair all vehicles
• To report on all additional repair requirements as they are identified
• To make written and verbal reports on service and repair in the workshop the workshop controller in order to obtain authorisation
• To complete all administrative procedures (including warranty) relating to service and repair work
• To maintain a clean, tidy and safe working environment
• To undertake vehicle road tests when necessary
• To assist with development and training of other technicians
• To attend meetings and training programmes as required
• To perform other duties in support of other team members as required

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Access to The Volkswagen National Learning Centre for specific roles
• Electric Vehicle (EV) Training levels 1- 4 for specific roles
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You

As an Fleet Diagnostics Technician, you will ideally have the following skills and attributes:

• You will be a Level 3 qualified vehicle technician ideally with VAG group background
• Be an accredited Diagnostic Technician
• Excellent problem-solving skills and strong attention to detail
• A strong customer service focus with the ability to communicate technical information to a non-technical audience
• Outstanding organisation and time management skills with the ability to work to deadlines

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.