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Job information
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Are you a driven, enthusiastic and motivated Service Advisor? Do you thrive in a fast-paced environment? Can you deliver world class customer service? Would you like the opportunity to work for a family owned business?
We are looking to recruit an Experience Service Advisor for our Service Department at Yeomans Nissan in Portsmouth.
At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, this could be the perfect position for you!
This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused on telephone call handling, previous experience in telephone communications, as well as skills in IT literacy, are essential.
Responsibilities
Meeting and greeting customers in a friendly and courteous manner throughout the day
Booking vehicles into the technical workshop
Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
Providing exceptional customer service, including establishing customers onward travel arrangements
Updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships
Maintaining thorough product expertise and updating your knowledge through manufacturer led training
Adopting a professional approach regarding the sale of repairs required
Maintaining good housekeeping standards and orderly administration of your work
Benefits
Competitive remuneration packages
25 days annual leave and 8 bank / public holidays
Company Car for business and private use (specific roles only)
Life assurance benefit, includes access to a wellbeing and lifestyle app and free, confidential counselling sessions
Comprehensive training programmes
Recruitment referral scheme
Employee assistance programme via BEN
Discount on vehicles, servicing, and parts for immediate family
Gym Discounts
Recognition initiatives
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