Customer Service Representative

About the Role

Customer Service Representative

Marshall Motor Group Canterbury £26,509 | OTE up to £28,000 with uncapped earning potential; 25 days’ annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to exclusive shopping and lifestyle perks. Full-time | 40 hours per week, Monday to Friday (8am–5pm or 9am–6pm)

Be the voice of a prestige brand and build a career where your people skills really shine. At Marshall Motor Group, we’re looking for a confident and enthusiastic Customer Service Representative to join our fast-paced Aftersales Contact Centre. This is a fantastic opportunity to represent one of the world’s most iconic brands while delivering outstanding service to our customers.

In this role

We're looking for

• You’ll be the first point of contact for our Aftersales customers, handling inbound service, MOT and repair bookings, and answering general enquiries with professionalism and care.
• You’ll also make outbound calls to customers using our dealership database, checking in on their servicing needs, building rapport, and offering additional support or products.
• You’ll deliver a seamless customer journey that builds loyalty and trust.

About You

• Someone with previous experience in a customer service role, whether face-to-face or over the phone.
• Someone who is a confident communicator, who enjoys working in a target-driven environment and thrives on helping others.
• Someone with strong listening and influencing skills, able to convert enquiries into bookings while handling each interaction with care.
• Someone comfortable using multiple systems and databases, with high attention to detail.
• Most importantly, someone who’s positive, eager to learn, and ready to make a real impact as part of our team.

Benefits

• Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training: We will provide a selection of digital learning, some chosen by us to prepare you in the best possible way for your role, as well as some chosen by you for your continued development.
• Career development: Ongoing manufacturer training and development pathways across the Group.
• Financial security: Life insurance, contributory pension.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.
• Referral bonuses: Up to £2,000 for successful referrals.