Customer Service Coordinator

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Location: Charles Hurst Head Office

Full-Time, Permanent

Salary: £12.71 per hour Hours: 35 hours per week; Monday to Friday 9am to 5pm, Saturday 9am to 3pm on a rota basis

About the Role

We are looking for a confident and motivated Customer Service Coordinator to join our team in Charles Hurst Head Office. In this role, you will be responsible for handling both inbound customer calls and outbound calls for our Sales and Service Departments. You will play a key part in maintaining excellent service levels by efficiently managing customer contact, arranging service appointments, and ensuring every customer receives a first-class experience.

Responsibilities

· Proactively contact customers to arrange and confirm service, MOT, and maintenance appointments.

· Identify customer needs and provide information on available services or offers to enhance the customer experience.

· Handle a small number of inbound calls and queries, resolving them promptly and professionally.

· Accurately update and maintain customer information within the dealerships systems.

· Liaise closely with dealership service and sales teams to coordinate appointments and ensure smooth communication between departments.

· Support overall customer satisfaction, retention, and loyalty by providing a professional, efficient, and friendly service.

Skills Required

· Excellent communication and relationship-building skills.

· Confident speaking with customers over the phone in a friendly and professional manner.

· Strong organisational and multitasking skills, with great attention to detail.

Core Benefits:

Competitive salaries with structured pay scales and progression as you grow within the business

Generous annual leave that increases with your length of service

Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave

Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

Eyecare vouchers to help cover vision care needs

Smart Health – 24/7 access to GP services to support your mental and physical wellbeing

Dental insurance for everyday dental care and unexpected treatments

Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app

Free will writing services to help plan for the future

Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

Discounted gym memberships to support an active lifestyle

Travel insurance to help you explore with confidence

Access to home and technology vouchers

bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.