Customer Service Advisor

Lincoln

Ref: VA4191

#OFE

Benefits

Competitive salary plus performance related bonus

29 days holiday including public holidays plus additional days with service

Pension contributions

Referral bonus scheme

Enhanced parental leave

Enhanced sick pay

Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.

Talk to us about flexible working

VIP Awards – colleague recognition scheme

Cycle to work scheme

Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!

Steer Academy provides accredited ongoing training – paid for by the business

Opportunities for career progression

Customer Service Advisor – Lincoln

Customer Service Advisor Jobs Lincoln | Automotive Customer Service | Bodyshop Jobs | Accident Repair Careers | Lincolnshire

Join the UK’s leading accident repair group – where excellence, innovation and integrity drive everything we do.

Steer Automotive Group is looking for a friendly, professional and highly organised Customer Service Advisor to join our busy Lincoln accident repair centre.

As a Customer Service Advisor, you’ll be an important part of the customer journey, providing a welcoming and professional service from the first point of contact through to vehicle collection. You’ll keep customers informed throughout their vehicle repair, coordinate with colleagues and insurers, and help ensure everything runs smoothly.

If you have experience in customer service, administration, automotive customer service or a bodyshop environment, we’d love to hear from you.

What You’ll Be Doing

Welcoming customers in person and providing a professional first point of contact

Handling incoming calls and responding to customer enquiries

Managing repair bookings, vehicle handovers and collections

Keeping customers informed with regular updates throughout the repair process

Liaising with technicians, insurers and suppliers to ensure clear and timely communication

Responding to queries and resolving issues professionally

Maintaining accurate customer and vehicle records

Supporting the wider bodyshop team with day-to-day administration

Delivering an excellent customer experience throughout every stage of the repair journey

What We’re Looking For

Previous experience in a customer service, customer advisor, administration or similar role

Automotive, bodyshop, accident repair or dealership experience would be beneficial but is not essential

Excellent communication and interpersonal skills

A friendly, professional and customer-focused approach

Strong organisational skills with the ability to manage multiple priorities

Confidence working in a busy, fast-paced environment

Good IT skills and the ability to learn new systems quickly

Excellent attention to detail

A genuine passion for delivering great customer service

At Steer Automotive Group, we’re committed to doing things the right way – delivering excellence in every interaction, embracing innovation to continually improve the customer journey and operating with integrity in everything we do.

Benefits

Competitive salary with performance-related bonus opportunities

Ongoing training and development

Opportunities for career progression within a growing automotive group

A supportive and team-focused working environment

The opportunity to build a career with one of the UK’s leading accident repair groups

If you’re looking for your next Customer Service Advisor job in Lincoln and enjoy delivering exceptional service in a fast-paced environment, we’d love to hear from you.