Customer Service Advisor

Peterborough

Ref: VA4165

#OFE

Benefits

Competitive salary plus performance related bonus

29 days holiday including public holidays plus additional days with service

Pension contributions

Referral bonus scheme

Enhanced parental leave

Enhanced sick pay

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VIP Awards – colleague recognition scheme

Cycle to work scheme

Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street

Customer Service Advisor – Automotive

Peterborough | Prestige Accident Repair Centre

Steer Automotive Group is looking for an experienced and customer-focused Customer Service Advisor to join our prestige automotive repair centre in Peterborough.

This is a fantastic opportunity for someone with experience in customer service, administration, automotive, bodyshop or accident repair who enjoys working in a fast-paced environment and delivering an exceptional customer experience.

As a Customer Service Advisor, you’ll be a key point of contact for our customers throughout their vehicle repair journey from the initial booking and vehicle handover through to regular repair updates and collection.

Responsibilities

Welcome customers to our Peterborough accident repair centre and provide a friendly, professional service

Handle customer enquiries both face-to-face and over the telephone

Manage vehicle repair bookings, customer appointments and vehicle handovers

Provide customers with clear and regular updates throughout the repair process

Liaise with bodyshop technicians, insurers, suppliers and internal teams

Respond to customer queries and resolve issues promptly and professionally

Maintain accurate customer and vehicle records

Support the smooth day-to-day running of the customer service function

Deliver an excellent customer experience from first contact through to vehicle collection

What We’re Looking For

Previous experience within a Customer Service Advisor, Service Advisor, Customer Service Administrator or similar customer-facing role

Automotive, bodyshop, accident repair or motor trade experience would be advantageous, although it is not essential

Excellent communication and interpersonal skills

Confident speaking with customers both face-to-face and over the telephone

Strong organisational skills with the ability to manage multiple priorities

Good IT and administration skills

Ability to remain calm and professional in a busy environment

A genuine passion for delivering exceptional customer service

At Steer Automotive Group, we’re committed to doing things the right way – delivering Excellence in every interaction, embracing Innovation to improve the customer journey and operating with Integrity in everything we do.

Benefits

Competitive salary

Performance-based bonus opportunities

Steer Academy, providing accredited ongoing training paid for by the business

Excellent opportunities for career progression and development

Employee discounts and benefits

Discounted vehicle maintenance and repairs

A supportive and team-focused working environment

The opportunity to build your career with one of the UK’s leading automotive repair groups

If you’re an experienced Customer Service Advisor in Peterborough looking for your next opportunity within the automotive, bodyshop or accident repair industry, we’d love to hear from you.