Customer Service Advisor

Swavesey, Cambridge

Ref: VA4164

#OFE

Benefits

Competitive salary plus performance related bonus

29 days holiday including public holidays plus additional days with service

Pension contributions

Referral bonus scheme

Enhanced parental leave

Enhanced sick pay

Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.

Talk to us about flexible working

VIP Awards – colleague recognition scheme

Cycle to work scheme

Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!

Steer Academy provides accredited ongoing training – paid for by the business

Opportunities for career progression

Customer Service Advisor – Automotive Accident Repair

Swavesey, Cambridge

At Steer Automotive Group, we’re committed to doing things the right way – delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in everything we do.

We’re looking for a friendly, professional and highly organised Customer Service Advisor to join our busy automotive accident repair centre in Swavesey, Cambridge.

This is a fantastic opportunity for someone with experience in customer service, administration, front of house or the automotive industry who enjoys working with people and delivering an excellent customer experience.

As a Customer Service Advisor, you’ll be one of the first points of contact for our customers, supporting them throughout their vehicle repair journey from initial booking through to collection.

Responsibilities

Welcome customers to our Swavesey accident repair centre and provide a friendly, professional service

Handle incoming telephone calls, emails and customer enquiries

Manage vehicle repair bookings, appointments, handovers and collections

Keep customers informed with regular updates throughout the repair process

Liaise with bodyshop technicians, estimators, insurers, suppliers and other internal teams to ensure repairs progress smoothly

Respond to customer queries and resolve issues promptly and professionally

Maintain accurate customer and vehicle records

Complete general administrative duties to support the smooth running of the repair centre

Ensure every customer receives a positive experience from first contact through to vehicle collection

What We’re Looking For

We’d love to hear from you if you have:

Previous experience in a customer service, customer care, administration, receptionist or front-of-house role

Excellent communication and interpersonal skills

Strong organisational skills with the ability to manage several tasks at once

Confidence dealing with customers both face-to-face and over the telephone

Good IT and administrative skills with the ability to learn new systems quickly

A calm and professional approach when working in a busy environment

Strong attention to detail

A genuine passion for providing excellent customer service

Previous experience within an automotive dealership, bodyshop, accident repair centre, vehicle repair business or insurance environment would be beneficial, but it isn’t essential. We’re equally interested in candidates with strong transferable customer service skills.

At Steer, you’ll be joining one of the UK’s leading automotive repair groups and a business that continues to grow and invest in its people.

Benefits

Competitive salary

Performance-based bonus opportunities

Ongoing training and development

Opportunities for career progression within a growing automotive group

A supportive and team-focused working environment

The opportunity to build a career within the automotive accident repair industry

If you’re a confident Customer Service Advisor who enjoys helping people, staying organised and working as part of a busy team, we’d love to hear from you.