To view the full job description, benefits and application process,
click the button below to visit the employer's careers website.
Job information
This vacancy information is provided by the recruiting employer.
Please apply via the employer's website.
Feltham, TW14 0TH
Ref: VA4137
#OFE
Benefits
Competitive salary plus performance related bonus
29 days holiday including public holidays plus additional days with service
Pension contributions
Referral bonus scheme
Enhanced parental leave
Enhanced sick pay
Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
Talk to us about flexible working
VIP Awards – colleague recognition scheme
Cycle to work scheme
Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
Steer Academy provides accredited ongoing training – paid for by the business
Opportunities for career progression
At Steer Automotive Group, we’re committed to doing things the right way – delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.
We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, you’ll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collection.
Responsibilities
Greet customers warmly, both in person and over the phone
Manage repair bookings, vehicle handovers, and updates throughout the process
Liaise with technicians, insurers, and suppliers to ensure smooth communication
Handle queries and resolve any issues promptly and professionally
Keep accurate records and maintain a high level of attention to detail
What We’re Looking For:
Proven experience in a customer service or administrative role (automotive industry experience beneficial but not essential)
Strong communication and interpersonal skills
Ability to remain calm under pressure and handle multiple tasks efficiently
Good IT skills and the ability to learn new systems quickly
A genuine passion for delivering great service
Benefits
Competitive salary with performance-based bonus opportunities
Ongoing training and career development
A supportive, team-focused working environment
If you’re motivated by providing exceptional service, enjoy working in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you. Apply today and be part of our customer-first team.