Customer Service Advisor Hamilton Mercedes

Customer Service Advisor

Stratstone Hamilton Mercedes-Benz

Part Time - 20 Hours Per Week!

Basic salary of £13,218.4, uncapped earning potential, pension, life assurance, exclusive company discounts on used car purchases, leasing deals and aftersales services. .

What does the role of Customer Service Advisor involve?

• Engage with customers either by telephone or electronically
• Use of social media to communicate with customers
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Contact customers to improve customer retention
• Organize workflow to meet customer timeframes

What do you need to succeed as Customer Service Advisor?

• Previous customer service roles
• Excellent communication skills
• Experience in a customer service environment
• Ability to work as part of a team
• Ability to handle own workload

Benefits

• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.