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Job information
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Solihull
Ref: VA4280
#OFE
Benefits
Competitive salary plus performance related bonus
29 days holiday including public holidays plus additional days with service
Pension contributions
Referral bonus scheme
Enhanced parental leave
Enhanced sick pay
Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
Talk to us about flexible working
VIP Awards – colleague recognition scheme
Cycle to work scheme
Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
Steer Academy provides accredited ongoing training – paid for by the business
Opportunities for career progression
Customer Experience Advisor
Location: Steer Business Centre, Solihull
Are you passionate about providing exceptional customer service? Do you thrive in a busy, fast-paced environment? If so, we’d love to hear from you!
We’re looking for a Customer Experience Advisor to join our Central Claims (First Notification of Loss) team. In this front-line role, you’ll be the first point of contact for new clients and work providers, delivering a seamless and supportive claims journey by phone and email.
What You’ll Be Doing:
Delivering outstanding service to customers and work providers from the very first contact
Accurately logging and managing new claims in a timely and efficient manner
Handling multiple tasks with precision and professionalism
Supporting your team to consistently meet service level targets
Keeping customer files accurate and up to date across multiple systems
Managing all aspects of the customer journey, including handling enquiries and resolving complaints
What You’ll Need:
A confident, friendly, and professional communication style
Proven ability to multitask in a fast-moving environment
Strong organisational skills and attention to detail
A passion for delivering top-tier customer service
Benefits
Competitive salary and benefits
Ongoing training and career development opportunities
A welcoming, team-focused working environment
If you're ready to be part of a dynamic team where your work truly matters, apply today and take the next step in your career with us.
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