Customer Concierge

Customer Concierge – Omoda & Jaecoo Watford

Salary: £30,000 per annum + bonus opportunity of up to £6,000 per annum

Location

Omoda & Jaecoo Watford, 242 Lower High Street, Watford, WD17 2JR.

Working Hours

Full-time, 45 hours per week Monday to Friday

We also have an opportunity for a part time role, Saturdays only 08:30 to 17:00 (salary as above pro rated) PLEASE STATE IN YOUR APPLICATION WHICH ROLE YOU ARE INTERESTED IN

Endeavour Automotive is one of the UK's fastest-growing automotive retail groups, representing an exciting portfolio of brands including Volvo, Hyundai, Alpine, Geely, Omoda, Jaecoo, Lotus and Polestar across London, Buckinghamshire, Hertfordshire and Essex.

We are passionate about delivering exceptional customer service and being the partner of choice for all our customers' motoring needs. Our success is built on our people, our commitment to our customers and our drive to continually improve.

About the Role

We are looking for a friendly, proactive and highly organised

Customer Concierge

to join our team at Omoda & Jaecoo Watfod.

This is much more than a traditional Receptionist role. As the first point of contact for our customers, you will play a key part in creating a welcoming, professional and seamless experience from the moment they arrive or contact us.

You will take ownership of the customer journey, ensuring every customer is acknowledged promptly, connected with the right colleague and kept informed about what happens next. Whether welcoming a customer into the showroom, answering telephone calls, supporting service customers or helping manage online enquiries, you will make sure everyone feels valued and well looked after.

If you enjoy working with people, take pride in delivering outstanding customer service and thrive in a busy, customer-facing environment, this could be the perfect opportunity for you.

What You'll Be Doing

Creating a great first impression

by warmly welcoming customers, understanding their needs and introducing them to the appropriate colleague.

Taking ownership of the customer journey

, ensuring customers are never left wondering who is looking after them or what happens next.

Managing telephone calls and enquiries

professionally, directing customers to the right department and ensuring messages and promised callbacks are followed up.

Supporting digital enquiries

by helping ensure online, email and messaging enquiries are acknowledged and passed to the right team promptly.

Supporting Sales and Aftersales teams

by welcoming showroom visitors, service and parts customers, and customers collecting their vehicles.

Keeping customers informed

by monitoring waiting times, providing updates and proactively following up where assistance is delayed.

Championing customer satisfaction

by recognising potential concerns early, resolving minor issues where possible and escalating matters appropriately.

Maintaining excellent showroom standards

, ensuring customer waiting areas, refreshments and reception spaces are welcoming and professionally presented.

Working collaboratively with colleagues

across Sales, Aftersales, Parts and management to deliver a joined-up customer experience.

Celebrating positive feedback

and sharing customer comments and opportunities for improvement with the dealership management team.

About You

We are looking for someone who

Has a genuine passion for customer service and enjoys making people feel welcome.

Has excellent communication and interpersonal skills, both face-to-face and over the telephone.

Is confident, approachable, professional and naturally proactive.

Is highly organised, with the ability to manage competing priorities in a busy dealership environment.

Takes ownership, follows things through and pays attention to the details that make a difference.

Can remain calm and positive under pressure while maintaining a professional approach.

Is comfortable using computer systems and managing different types of customer enquiries.

Enjoys working as part of a team and building strong relationships with colleagues.

Takes pride in maintaining high standards and delivering an excellent customer experience every time.

Previous experience in a customer-facing role, such as Reception, Customer Service, Hospitality or Automotive Retail, would be advantageous.

What's in It for You?

Competitive basic salary of

£30,000 per annum

Bonus opportunity of up to

£6,000 per annum

Life Insurance scheme

Company Pension scheme

The opportunity to join a growing and progressive automotive retail group.

A varied role where you can make a genuine difference to our customers and the dealership.

The chance to develop your skills and build a career within Endeavour Automotive.

The opportunity to work alongside a supportive team in a customer-focused environment.

Ready to Join Us?

If you are passionate about people, take pride in delivering exceptional service and want to be part of a team that puts the customer first, we would love to hear from you.