Corporate Handover Specialist
Stratstone Doncaster BMW
Basic salary of £30,000, 40-hour working week, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
As a Corporate Handover Specialist, you’ll play an important role in creating a positive and memorable experience for every customer. Representing BMW and Lithia UK, you’ll make sure every detail is taken care of, from preparing vehicles and checking documentation through to the final handover.
You’ll work closely with colleagues across the dealership to make sure every vehicle is ready on time and every customer feels informed, valued and excited about their new vehicle.
Your Journey as a Corporate Handover Specialist
- Work closely with our preparation and customer service colleagues to make sure vehicles are ready on time and to a high standard
- Check the accuracy and completeness of deal files, including signatures, funding and deposits, and ensure all vehicles are paid out before handover or delivery.
- Ensure the completion of all required General Insurance (GI) documentation at handover in line with Financial Conduct Authority (FCA) requirements and identifying relevant opportunities to support the customer.
- Ensure every vehicle is inspected and parked in the handover bay before delivery, with a memorable vehicle reveal for every customer.
- Follow up with customers after handover and act as their primary contact for any concerns, resolving issues promptly and effectively.
- Complete training to the required regulatory standards.
Do you have what it takes to be a Stratstone Colleague? We're looking for someone who has
- A passion for exceptional customer service, our brands and creating a lasting impression for every customer.
- Experience within a retail or customer-facing environment, where you’ve supported customers, worked as part of a team and delivered a high standard of service.
- A hands-on approach, with the ability to lead by example.
- Excellent organisational skills and attention to detail, with the ability to coordinate delivery schedules and meet deadlines.
- Strong communication skills and a friendly, professional approach to keeping customers informed and resolving concerns.
- A commitment to maintaining high standards of vehicle presentation, accurate documentation and regulatory compliance.
- A full UK driving licence.
Benefits
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Commute for less with our cycle to work scheme
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.