Contact Centre Agent - Midlands

Contact Centre Agent

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Location : Midlands

Job Ref: CCA0426

Employment : Full-Time Permanent

Closing Date : 31 October 2026 06:00 pm

Company Overview

Join Brayleys – Driving Excellence in Automotive Retail

Brayleys is a modern, fast-growing automotive dealer group with a strong presence across the UK. We represent some of the most respected brands in the industry including Honda, Hyundai, Nissan, Kia, Renault, Suzuki, Mazda, Dacia and Honda Motorcycles. Since opening our first dealership in St Albans in 2003, we’ve expanded to over 30 locations nationwide, and we’re not slowing down.

We’re building something ambitious. Our goal is to become one of the UK’s top 10 AM 100 dealer groups, and we know that getting there depends on hiring and developing the very best people. That’s why we place huge value on creating a workplace where individuals feel supported, trusted and recognised. We invest in training, structured career development and tailored programmes such as our Rising Stars and Leadership Development initiatives, designed to help people progress and thrive at every level.

At Brayleys, we believe a great business starts with a great culture. Every team member plays a part in our success, and that shared sense of purpose runs through every showroom, workshop and office. Whether you’re just starting out or joining us with years of experience, you’ll find a collaborative, energised environment with plenty of opportunity to grow.

We’re also committed to building a more inclusive and representative industry. As a Gold Member of the Automotive 30% Club, we are actively working to improve gender balance across the business and champion more diverse leadership across the automotive sector.

That commitment hasn’t gone unnoticed. We’ve been officially recognised by Great Place to Work as one of the UK’s Best Workplaces 2025, as well as one of the UK’s Best Workplaces for Wellbeing and Best Workplaces for Development. These awards are based entirely on what our people say about working here, and we’re proud of the culture they’ve helped shape.

If you’re looking to join a business that’s ambitious, inclusive and committed to doing things the right way, Brayleys is a place where you can build a meaningful career.

Job Description

The Role

Brayleys Cars Limited are currently recruiting Contact Centre Agents to join their Head Office contact centre.

We are looking for a courteous and professional Contact Centre Agents to join our team. In this role, you will work closely with other team members to deliver exceptional service to our customers who wish to book their vehicles into our service departments through our contact centre.

As a contact centre agent you will be at the heart of our customer booking experience.  You’ll handle all inbound and outbound calls and seek to create a positive experience for each customer.

You’ll listen to our customers to understand the reason for their call, address all questions, and provide an accurate and efficient response.

To be a successful contact centre agent, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

What does a contact centre agent do at Brayleys?

• Taking and making calls to customers whose vehicles are in need of service or repair and booking them into our service centres.
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with customers, confirming or clarifying information to make sure we have all that is needed to ensure that their visit to our service centre runs smoothly.
• Building lasting relationships with customers and other contact centre team members.
• Utilising dealer management system software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed contact centre key performance indicators while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit customer needs.
• Taking part in training and other learning opportunities to expand knowledge of company and its products.
• Adhering to all company policies and procedures.

Required Skills and Experience

Ideally you would have some experience in a similar role, although we will consider individuals with other customer service and administration experience. In addition to your experience, you will demonstrate the following: 

• Outstanding communication and customer service skills
• Excellent organisation and time management skills with the ability to work to deadlines
• Intermediate IT skills with the ability to learn new systems quickly
• A commitment to the Brayleys Guiding Principal of treating all visitors to our business, as they would a valued guest in our own homes.

The Company

Brayleys Cars Limited is a multi-award winning company with strong values that put our people and customers at the heart of everything we do.  We have approximately 300 employees and an annual turnover in excess of £120million, and we are still growing! Benefits available to our Employees in addition to generous salary packages include:

• Discounts on new and used vehicles, parts and servicing
• £500 Employee Referral Bonus

If this sounds like you, please submit your application today to be considered for this exciting opportunity

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