This is a rare opportunity to join a successful, family-owned business with an outstanding reputation, ambitious growth plans and a genuine commitment to its people.
As one of the UK's most respected automotive retailers and one of Porsche's longest-standing partners in the UK, Dick Lovett is seeking an exceptional senior leader to take overall responsibility for Porsche Centre Tewkesbury.
More than a Centre Principal role, this is an opportunity to influence both Centre and Group performance as part of a highly regarded senior leadership team. You will play a pivotal role in shaping the future success of the business, leading a high-performing team, delivering exceptional customer experiences and driving sustainable commercial growth, while upholding the values and standards that define Porsche and Dick Lovett.
Responsibilities
Strategic Leadership
- Develop and deliver the Centre's business strategy in line with Group objectives.
- Create and implement annual business plans covering commercial performance, people development, customer experience and operational excellence.
- Identify opportunities for sustainable growth while protecting and enhancing the Porsche brand.
- Build strong relationships with Porsche Cars Great Britain and other key stakeholders.
Commercial Performance
- Drive outstanding performance across every area of the Centre, delivering ambitious targets in new and Porsche Approved vehicle sales, aftersales, parts, finance and insurance, customer satisfaction and profitability.
- Take full accountability for the Centre's financial performance, including P&L responsibility.
- Monitor market trends, competitor activity and business performance to maximise opportunities and maintain a competitive advantage.
- Drive operational excellence and efficiency while maintaining exceptional standards across all departments.
People & Culture
- Inspire, develop and lead a high-performing management team.
- Foster an environment where colleagues feel engaged, supported and empowered to achieve their full potential.
- Champion talent development, succession planning and colleague retention.
- Create a culture built on accountability, collaboration and continuous improvement.
Customer Experience
- Ensure the delivery of a truly world-class customer experience across every aspect of the business.
- Maintain exceptional levels of customer satisfaction, loyalty and advocacy.
- Continually evolve the customer journey to meet the expectations of a luxury, high-net-worth client base.
Governance & Compliance
- Ensure full compliance with FCA requirements, regulatory obligations and Group policies.
- Maintain robust governance, risk management and compliance standards.
- Protect and enhance the reputation of both Porsche and Dick Lovett through exemplary leadership and professionalism.
Essential Skills and Qualifications
About You
You will be an accomplished automotive leader with a proven track record of delivering outstanding commercial results within a premium or prestige environment.
You will bring:
- Significant experience as a Head of Business, Centre Principal, General Manager or in a comparable senior dealership leadership role.
- A strong understanding of luxury retail and the expectations of discerning customers.
- A proven history of delivering sustainable profitability, growth and operational excellence.
- Exceptional leadership skills, with the ability to inspire, influence and develop high-performing teams.
- Strong commercial acumen supported by strategic thinking and sound judgement.
- Experience leading sizeable, multi-functional teams across both sales and aftersales operations.
- Excellent stakeholder management and relationship-building capabilities.
- A passion for developing people and creating high-performing cultures.
- High personal standards, integrity and professionalism.
Working at Porsche Centre Tewkesbury
Porsche Centre Tewkesbury is the furthest North of our Porsche Centres and can be accessed from the M5 Motorway at Junction 9. Porsche believes that “people are the real engine” that drive the business forward.
Since opening its doors in 2014, the team at Tewkesbury have worked hard to deliver fantastic customer service to our customers in Cheltenham, Gloucestershire, the Cotswolds, Worcestershire, parts of Oxfordshire, and the surrounding areas. With exciting models and new technology coming to market, it has never been a better time to join the Porsche marque.