Car Park Attendant - Cheltenham

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Car Park Attendant - Cheltenham

Location: Cheltenham

Driver Licence Required:

Yes

Salary: ££12.71 per hour

Department: Service

See Full Job Description

Working Hours

Part time, Monday - Friday

We are looking for a friendly, proactive, and safety-conscious Car Park Attendant to join our team in Cheltenham. This role is key to creating a positive first impression for our customers by ensuring the car park operates safely, efficiently, and smoothly throughout the day. You will be responsible for welcoming customers, directing vehicles, managing traffic flow, and keeping drop-off and pick-up areas well organised, helping to deliver a professional and stress-free experience from the moment customers arrive.

Responsibilities

Customer Assistance

Greet customers in a friendly, professional, and approachable manner

Assist drivers with parking and direct them to available spaces

Provide clear guidance on safe parking and exiting the car park

Support customers with accessibility needs, prams, or drop-offs where appropriate

Traffic & Vehicle Management

Manage vehicle flow to minimise congestion and ensure safe movement at all times

Assist with manoeuvring and repositioning vehicles when required

Proactively manage peak periods to maximise space, efficiency, and safety

Drop-Off & Pick-Up Bay Management

Monitor and organise drop-off and pick-up bays to ensure short-stay use only

Politely challenge and move vehicles on when bays are being misused

Coordinate vehicle movement to prevent bottlenecks and safety risks

Safety & Security

Maintain a visible presence to promote safety, order, and professionalism

Identify and respond to hazards such as poor parking, obstructions, or spills

Monitor for unsafe behaviour and take appropriate action in line with procedures

Report incidents, near misses, or damage accurately and promptly

General Duties

Keep the car park clean, tidy, and well organised

Ensure signage, cones, barriers, and markings are correctly positioned

Report maintenance or safety concerns without delay

Follow all health & safety and site-specific procedures at all times

Requirements

Essential

Excellent customer service and communication skills

Confidence in directing vehicles and pedestrians safely

Calm, professional approach in busy or high-pressure situations

Physically able to stand and walk for extended periods

Reliable, punctual, and safety-focused

Desirable

Previous experience in a customer-facing, traffic management, or facilities role

Basic knowledge of health and safety procedures

Experience assisting drivers or managing vehicle movement

Working Conditions

Predominantly outdoor role in varying weather conditions

High-visibility clothing must be worn at all times

Working hours: 12.30pm – 5.30pm, Monday to Friday (This job is shared)

Key Competencies

Strong safety awareness

Clear and confident communication

Excellent situational awareness

Customer-focused mindset

Teamwork, reliability, and initiative

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the business.

If you are passionate about providing excellent customer service and enjoy working in a dynamic environment, we would love to hear from you. Please submit your application with your updated CV.

Benefits

Additional leave

Company events

Company pension

Employee discount

Free flu jabs

Life insurance

Private dental insurance

Referral programme

Store discount

Ability to commute/relocate:

Cheltenham GL51 0HG: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service: 1 year (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Interested in this job?

Join our lovely team. Apply today.

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