BMW Trainee Service Advisor

BMW Trainee Service Advisor

We have an exciting opportunity for a Trainee Service Advisor to join our Aftersales team at Sytner BMW & MINI Stevenage.

This is an ideal opportunity for someone who is passionate about delivering outstanding customer service and wants to build a long-term career with two of the world's most recognised automotive brands.

You don't need previous motor trade experience. We're looking for the right person – someone with a positive attitude, great communication skills, confidence dealing with customers and, above all, a genuine desire to learn and succeed.

About the Role

As a Trainee Service Advisor, you'll be one of the key links between our customers and our workshop team. With full training and support from our experienced Aftersales team, you'll learn how to:

• Welcome customers and understand their servicing and repair requirements
• Keep customers informed throughout their vehicle's visit
• Explain work clearly and professionally
• Work closely with our BMW and MINI Technicians, Parts and Service teams
• Manage appointments and customer enquiries
• Develop your knowledge of BMW and MINI products and technology
• Build lasting relationships with our customers
• Help us deliver the high standards of service our customers expect from BMW, MINI and Sytner

Who are we looking for?

You may already work in retail, hospitality, customer service or another customer-facing environment and be looking for your next step.

What matters most to us is your attitude.

You'll be friendly, organised and confident communicating with different people. You'll enjoy working as part of a busy team, be comfortable using technology and have the drive to develop yourself and build a career.

At Sytner Stevenage, we believe great customer experiences start with great people.

You'll join an established and supportive Aftersales team, receive structured training and have the opportunity to develop your skills within Sytner Group and the BMW and MINI brands.

For the right person, this isn't simply a trainee position – it's the start of a career with genuine opportunities to progress.

If you're ambitious, enjoy working with people and want to represent BMW and MINI while learning from an experienced team, we'd love to hear from you.

Sytner Group are delighted to provide an industry-leading benefits package.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work