Your duties will include
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Providing customers with the organization’s service and product information.
- Processing booking, orders, and service plan requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
To be successful you will be able to
- Communicate in a confidential, professional, and appropriate manner
- Help contribute towards the team's daily workload
- Liaise directly with customers providing exceptional customer service
- Maintain, create and make changes in our database
- Maintain a high consistent quality of work
- Continually develop your personal skills and knowledge
- Work on your own initiative and as part of a team
As a Park's Motor Group employee you will receive
- For you:
- Access to the Company Pension Scheme
- Colleague Introductory Scheme
- Industry leading discounts on purchases on new and used cars
- Death in service benefit
- For you and your family:
- Discounted Servicing
- Subsidised car purchase scheme
- Employee Assistance Programme
- 24/7 remote GP
- Medical second opinions
- Unlimited mental health support
- Physiotherapy help and advice
- Savings and discounts on shopping
- Financial and legal support
- Wellbeing assistance
If you have the drive and ambition to become a member of our team then we want to hear from you.
Immediate start available.