BDC Team Leader

Want an Even Better career, then join us! 

Perrys are one of the UK’s largest Car Retailers, having served customers since 1908 with multiple branches across the country. Official franchised dealer for many of the UK’s most popular car and commercial vehicle brands, including Ford, Kia, Mazda, MG, Citroen, Peugeot and Vauxhall as well as emerging brands like BYD, Geely, Omoda, Jaecoo and Leap.

With a wide range of benefits on offer including

• Pension
• Life assurance
• 30 days holiday (including bank holidays rising with service)
• Company discounts on cars and after sales services and products
• Wellbeing support including flu vaccinations, Mental Wellness Champions, Help@Hand from Unum and digital GP
• Sales Development Programme
• Perrys Extra Perks include a number of People First Recognition schemes rewarding our employees for going the extra mile including Customer Service Recognition, Regional Employee of the Quarter, High Flyers and Long Service recognition schemes.

Most of all you will be part of a team and a business with a family feel with a focus on people. 

Hours of work:  We can be flexible with the hours offered.  The role offered will be a on a rota basis including weekends

Perrys Business Development Centre Team Leaders are a crucial part of the sales side of the business ensuring that we deliver a first-class customer experience to every customer that visits one of our dealerships.  So why not come and make your career Even Better. 

Joining us as an Business Development Centre Team Leader means you will be the key point of contact for our customers at the start of their exciting purchase, so it is crucial that you demonstrate our People First values to go the extra mile and get the service right first time, every time. 

About the Role

We have an exciting opportunity available for an individual who comes from a customer service or sales background to join our existing team of Leaders. 

As a Perrys BDC Team Leader, you will oversee a variety of processes including the handling of inbound and outbound calls to book appointments for the sales teams,  whilst ensuring the required targets are achieved and that standards of customer service are maintained.

Other responsibilities will include providing coaching and training for your team and assisting in the production of reports and statistical analysis.

About You

• You will have good interpersonal skills and take pride in engaging with customers.
• A passion for delivering outstanding customer service.
• You will have good time management and organisational skills.
• You should be computer literate.
• Ideally previous contact centre experience although not necessarily at Team Leader level.
• A resilient character is important as you will be dealing with various people within a high-pressure environment.

At Perrys we pride ourselves on our People First culture; people are at the heart of everything we do.  We are passionate about continuing to build an environment where everyone feels valued, understands their important contribution to the business and is able to reach their full potential. 

Any applications will be 100% confidential.  Perrys operates a blind CV process in the support of our diversity strategy and objectives.  This practice means that recruiting managers are not provided with any personal data such as name, sex or age prior to the short-listing process in order to minimise any unconscious bias.