Assistant Service Manager

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Assistant Service Manager (10197)

Details

Are you an experienced automotive professional ready to take the next step in your career? Do you thrive in a fast-paced environment where customer service, team leadership, and operational excellence go hand in hand?

At Sandicliffe, we are looking for an Assistant Service Manager to join our successful team in Loughborough. This is an exciting opportunity to support the day-to-day management of a busy service department while helping to deliver an exceptional experience for our customers and colleagues.

The Role

Working closely with the Service Manager, you will play a key role in ensuring the smooth and efficient operation of the workshop and service reception. You'll help lead the team, drive performance, and ensure customers receive outstanding service from booking through to vehicle collection.

Responsibilities

Support the Service Manager in the daily running of the service department.

Lead, motivate, and develop Service Advisors and departmental colleagues.

Ensure exceptional levels of customer satisfaction and retention.

Monitor workshop loading and productivity to maximise efficiency.

Assist in achieving departmental KPIs, profitability, and manufacturer standards.

Handle customer queries and complaints professionally and effectively.

Support colleague training, coaching, and performance management.

Maintain high standards of compliance, health and safety, and customer care.

Requirements

Previous experience within an automotive service environment.

Experience supervising or leading a team would be advantageous.

Strong customer service and communication skills.

Excellent organisational and problem-solving abilities.

A proactive and positive approach to leadership.

Ability to work effectively in a busy, customer-focused environment.

Full UK driving licence.

Benefits

Competitive salary and performance-related bonus.

Company pension scheme.

Manufacturer and leadership training opportunities.

Career progression within a growing automotive group.

Enhanced Maternity & Paternity scheme

Cycle to work scheme

Aviva Digicare

Employee discounts across the Sandicliffe Group.

Supportive and collaborative working environment.

Employee Assistance Programme.

Diversity, Equity & Inclusion

At Sandicliffe, we believe that different perspectives, backgrounds, and experiences make us stronger. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

All employment offers are conditional upon the successful completion of relevant pre-employment checks.

Ready to develop your career with Sandicliffe? Apply today and become part of a team that is passionate about delivering outstanding customer experiences.