Assistant Service Manager

Assistant Service Manager – Kia Castleford

As Assistant Service Manager, you’ll support the Aftersales Manager in leading a busy aftersales department, helping the team deliver strong results and an outstanding experience for every customer.

You’ll play a key role in the day-to-day running of the department, supporting colleagues, planning workshop activity and maintaining brand standards.

As Assistant Service Manager, your day-to-day will include:

Leading and coaching the service team to deliver excellent customer care and achieve departmental objectives.

Managing workshop bookings, job card preparation and workflow to make the best use of available capacity and minimise repeat visits.

Supporting the Aftersales Manager with labour sales, profitability, customer feedback and team performance.

Maintaining brand standards, warranty processes and a safe, well-organised working environment.

What we’re looking for in an Assistant Service Manager:

We’re looking for a confident, customer-focused leader with a strong understanding of how an automotive service department operates.

Experience leading or coaching a team in a service or aftersales environment; Senior Service Advisor experience would be an advantage.

The ability to balance customer experience, workshop efficiency and commercial results.

Strong communication, organisation and problem-solving skills.

Confidence using dealership systems; Kerridge experience would be an advantage.

A full UK driving licence with no excessive penalty points.

Benefits

Comprehensive package + bonus

Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)

Family support: Enhanced paid maternity and paternity leave

Wellbeing & protection: Life assurance, pension, enhanced sickness cover

Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.

Colleague car purchase scheme & servicing discounts

Cycle-to-work and discounted gym schemes

Referral scheme up to £1,000

Read more about our Employee Benefits - JCT600

We’ve spent over 80 years building a business that values its people and their careers

We pride ourselves on being rated highly by colleagues for engagement and inclusivity

Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments

How to Apply

At JCT600, you’re always a name, never a number. Ready to drive your career forward?

Click “Apply Now” and upload your CV.

Looking for future roles? Submit your CV directly here and join our talent pool.

Inclusivity & Diversity

As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.