Aftersales Manager

Salary: Competitive with OTE: £70,700 with over achievement ability up to £82,700.

Contract: Permanent - Full Time

Must Have:  A minimum or 2 years’ experience in Aftersales / Service Manager roles is essential

About Steven Eagell

As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.

As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.

Your Responsibilities as an Aftersales Manager:

• Lead and support the Aftersales team, ensuring excellent customer service and clear role understanding.
• Manage daily Service Department operations to achieve targets for workshop productivity, labour sales, and parts sales.
• Ensure Aftersales processes are followed, including vehicle inspections and customer handover procedures.
• Monitor and manage parts stock levels, availability, and supplier relationships.
• Resolve customer queries and complaints in collaboration with other departments.
• Support team development through coaching, training planning, and recruitment.
• Oversee warranty claims, subcontracted work, service valeting, and driver activities.
• Approve goodwill gestures, discount, and manage local Aftersales promotions and marketing.
• Work closely with the wider dealership management team to improve performance and deliver a seamless customer experience.

What we are looking for in an Aftersales Manager:

• Minimum 2 years’ experience in an Aftersales Manager or Service Manager role within the automotive industry.
• Outstanding leadership and people development skills.
• Excellent organisational and operational management abilities.
• A customer-focused mindset with a passion for delivering exceptional service.
• Commercial awareness and the ability to drive department performance.
• Confident communication and problem-solving skills.

What we offer you:

• 25 days annual leave + Bank Holidays and your Birthday Off
• Long Service Awards / Colleague Recognition
• Enhanced Maternity / Paternity at qualifying service length
• Car Benefit Scheme after successful completion of a probation period
• Comprehensive training provided
• Company pension scheme
• Death in Service
• Access to high street discounts through Perk Box
• In-house, manufacturer & professional qualifications
• Staff referral scheme
• Access to medical cover through Simply Health

If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.