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Job information
This vacancy information is provided by the recruiting employer.
Please apply via the employer's website.
About the Role
- You’ll oversee the day-to-day operations of the Service department, managing productivity and efficiency across the team.
- You’ll lead, coach and inspire a team of Technicians, Service advisors, Parts and other vital members of the Service department to deliver great customer outcomes while meeting targets.
- You’ll take accountability for departmental financials, working closely with the Head of Business and support teams to ensure profitability, compliance and consistent customer satisfaction.
- You’ll also be responsible for maintaining a positive team culture, driving performance and professional development across your department.
About You
- Someone with experience as Aftersales or Service Manager with a strong background in Service operations.
- Someone who can confidently manage a large and diverse team while setting clear expectations and leading by example.
- Someone with excellent customer service acumen, analytical skills and a focus on maintaining compliance with manufacturer and industry standards.
- Most importantly, someone who shares our values and takes pride in delivering both great results and a supportive, positive working environment.
Benefits
- Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
- Full tailored training: We will provide a selection of digital learning, some chosen by us to prepare you in the best possible way for your role, as well as some chosen by you for your continued development.
- Career development: Ongoing manufacturer training and development pathways across the Group.
- Financial security: Life insurance, contributory pension.
- Exclusive perks: Discounts and rewards via a dedicated employee platform.
- Referral bonuses: Up to £2,000 for successful referrals.