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Job information
This vacancy information is provided by the recruiting employer.
Please apply via the employer's website.
About the Role
- Managing the accurate and timely completion of all warranty-related administration, ensuring compliance with manufacturer and group policies
- Overseeing warranty submissions, tracking claims, and resolving any discrepancies efficiently
- Acting as the key link between customers and the workshop, delivering a professional service from booking through to vehicle collection
- Welcoming customers and keeping them informed throughout the repair and service process
- Proactively managing follow-ups to maintain strong customer relationships and satisfaction
- Supporting customers with vehicle maintenance, repairs, and service plans, acting as a trusted advisor
- Ensuring all processes meet departmental objectives, legal requirements, and high customer service standards
- You'll receive, unload, store and organise incoming parts and stock deliveries, maintain accurate inventory records, respond to workshop and customer enquiries, and pick and distribute parts to support technicians and keep work running on schedule.
About You
- Someone with previous Service Advisor or Parts Advisor experience, ready to take the next step in their career.
- Someone who is customer-focused, who thrives on delivering great service and managing expectations effectively.
- Someone organised and detail-oriented, who can manage their own workload and support a high-performing team.
- Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.
Benefits
- Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
- Full tailored training: We provide you with a 3-day off-site Sales Customer Journey course, including visits from expert guest trainers, giving you the opportunity to invest in yourself, ask questions and set you up for a successful career at Marshall,
- Career development: Ongoing manufacturer training and development pathways across the Group.
- Financial security: Life insurance, contributory pension.
- Exclusive perks: Discounts and rewards via a dedicated employee platform.
- Referral bonuses: Up to £2,000 for successful referrals.
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